Time-Critical Logistics Coordinator
7 days ago
Job Summary:
Right Now Recruitment is seeking a highly skilled Logistics Coordinator to join our client's fast-paced customer service/operations team. As a Logistics Coordinator, you will be responsible for managing and optimizing operational processes, ensuring exceptional service for customers, and providing time-critical logistics solutions.
Key Responsibilities:
- Monitor and manage day-to-day operations of key client accounts, providing exceptional customer service and ensuring efficient and timely delivery of time-critical shipments.
- Refine and implement operational processes to enhance efficiency and reduce turnaround time, collaborating with internal and external teams to resolve operational challenges and streamline workflows.
- Analyze data to identify trends and areas of improvement in the logistics process, communicating effectively with customers and providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion.
- Play a key role in improving the customer experience by implementing strong feedback mechanisms and working closely with customers to understand their needs and preferences.
Requirements:
- Strong track record in AOG operations and customer-service with a focus on time-critical shipments.
- Highly analytical with excellent problem-solving ability and strong communication and interpersonal skills.
- Ability to work effectively in time-sensitive and highly pressured environments, with excellent knowledge in Microsoft suite and logistics software.
Benefits:
Competitive salary package, overtime, pension, and holiday entitlement, with a 4on 4off shift pattern and 6:00AM - 6:00PM working hours.
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