Head of Claims Operations

1 day ago

Norwich, Norfolk, United Kingdom GB001 Marsh Ltd Full time
Job Title: Head of Claims Operations – UK

About the Role:

Marsh, a global leader in insurance broking and risk management, is seeking a highly skilled and experienced Head of Claims Operations to join our team in the UK. As a key member of our leadership team, you will be responsible for leading a team of 200+ colleagues across the UK, driving business growth, and delivering exceptional client outcomes.

Key Responsibilities:

  • Provide strategic direction and leadership to the Claims Operations team, ensuring the achievement of established goals and objectives.
  • Develop and implement a digital transformation strategy to enhance Claims services and improve client outcomes.
  • Collaborate with regional and country advocacy teams to drive claims operations changes within the firm.
  • Implement optimal role-cost-location alignment within the region/country through workflow management systems and centres of excellence.
  • Drive change management within the organization, strengthening the capability to deliver change and deliver excellent customer outcomes.
  • Implement the right performance metrics to enable effective controls and lead, and coach colleagues to achieve these KPIs & client satisfaction for global claims operations management and services.

Requirements:

  • Significant progressive leadership experience, ideally in insurance operations.
  • Significant stakeholder management experience with gravitas and credibility.
  • Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent.
  • Experience of leading digital transformation programmes.
  • London Market experience preferred but not essential.

What We Offer:

  • Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.
  • Hybrid working pattern allowing flexibility to combine working from home with being office based typically 3 days per week.

About Us:

Marsh is a global leader in insurance broking and risk management, helping clients to anticipate, quantify, and more fully understand the range of risks they face. With over 130 years of experience, we have a deep understanding of the complexities of risk and a proven track record of delivering innovative solutions to our clients.

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