Claims Operations Associate

7 days ago


Norwich, Norfolk, United Kingdom Aviva Full time
Operational Management Associate

Salary: circa £35,000

At Aviva, we're committed to having the right people in the right place at the right time to benefit both our customers and our people.

In a rapidly changing world, our customers demand more from us at different times of the day and through various channels. To meet this demand, we're looking for an Operational Management Associate to join our Personal Lines Claims Planning team.

About the Role:

The successful candidate will be accountable for:

  • Developing and maintaining a 12 to 18 month rolling capacity plan to support Aviva's PL Claims resource strategy.
  • Analyzing supply data and updating assumptions to predict available resource.
  • Supporting key stakeholders across PL Claims by contributing to an operation that improves year on year efficiency, customer value, and performance.
  • Building and maintaining relationships with internal stakeholders.
  • Working closely with the Demand and Performance team to consider the annual budget when making resource recommendations.

Key Skills and Experience:

We're looking for someone with:

  • Strong stakeholder management skills.
  • A solid understanding of capacity planning processes.
  • Excellent Excel and PowerPoint skills.
  • The ability to analyze and understand complex data.

We're excited to find the right candidate to join our team and contribute to our mission of delivering exceptional customer experiences.



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