Technical Claims Consultant

3 weeks ago

Manchester, United Kingdom Direct Line Group Full time
About the Role

We are seeking a highly skilled Technical Claims Consultant to join our Large and Complex Loss Specialist Claims team at Direct Line Group. As a key member of our team, you will be responsible for managing a variety of claims to resolution, shaping excellence in claims handling, and providing technical advice and guidance to colleagues and other business areas within the company.

Key Responsibilities
  • Manage own portfolio of complex and/or higher value commercial direct liability claims, including EL, PL, Disease, and Products claims, in accordance with personal delegated handling authority.
  • Check policy records to ensure that the loss falls to be considered under the policy.
  • Undertake all necessary investigations, with assistance of experts where required, to ensure all claims are fully validated.
  • Liaise with legal advisors (solicitors and counsel) where necessary over issues of policy indemnity and legal liability.
  • Negotiate a fair and reasonable settlement of the Third Party claim.
  • Ensure knowledge of legal and procedural developments affecting claims handling is kept fully up to date.
  • Act as a referral point and mentor to other members of the team as required, developing their skills and ability to contribute.
  • Provide technical advice and support to other business areas to support the achievement of business objectives.
  • Develop self in order to maximise personal contribution to the job.
  • Focus on costs, process improvements, and/or efficiency to contribute to the profitability of Direct Line Group.
  • Contribute to the development of claims handling strategy within Direct Line Group, identifying opportunities for improvements and strategies to ensure Direct Line Group continue to be seen as market leaders in this area.
Requirements
  • Demonstrated expertise in handling claims involving Employers Liability, Public Liability, and Property Liability, as well as Disease and Product claims.
  • Proficiency managing, end-to-end claims processes, with a preference for experience handling claims valued up to £100k.
  • In-depth understanding of common law and insurance-related legislation.
  • Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions.
  • A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets.
What We Offer

We offer a competitive salary, excellent benefits, and a flexible working model combining the best parts of home and office-working. Our hybrid model way of working offers a 'best of both worlds' approach, and we'll consider the flexible working options that work best for you.

We're proud of who we are, of what we do, and what every single one of us brings. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

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