Academic Support Coordinator

3 weeks ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University

Durham University stands as a beacon of educational excellence, fostering a vibrant community of exceptional individuals in a historic environment. We offer a diverse range of career opportunities that contribute to our success as a leading institution both regionally and nationally. We value the unique skills that each individual brings to our community and are excited about the prospect of you joining us.

For more information about the benefits of working at Durham University and insights into life in the Durham area, please visit our dedicated resources.

Role Overview

In response to a comprehensive evaluation of our Student Support Services, we have initiated the establishment of new Student Support Hubs across our academic faculties. We are in search of a dedicated Student Support Officer to facilitate the implementation of our ambitious strategy aimed at enhancing the student experience and providing academic assistance within the Faculty of Science. These hubs will serve as essential contact points for students, offering guidance and support to those facing challenges in their academic journey, ensuring they receive timely and consistent advice to foster their success.

The successful candidate will work closely with students in various academic departments, collaborating with Learning and Teaching teams and academic staff to proactively identify students who may require additional support. The role also involves advising both staff and students on university regulations, policies, and procedures, as well as wellbeing support mechanisms.

This position offers a clear pathway for career advancement within the student support framework, along with specific training and development opportunities.

Benefits of Working at Durham

Joining Durham University comes with a competitive salary and a comprehensive benefits package, including:
  • 27 days of annual leave plus 8 public holidays and 4 customary days, totaling 39 days per year.
  • Flexible commuting options, including parking facilities, a cycle-to-work scheme, and discounts with local transport providers.
  • Extensive health and wellbeing support, including discounted access to our state-of-the-art sports and gym facilities and a 24/7 Employee Assistance Programme.
  • On-site childcare facilities and access to holiday camps for children aged 5-16.
  • Generous family-friendly policies, including maternity and adoption leave.
  • A commitment to professional development, offering a wide range of training courses, apprenticeships, and career advancement opportunities.
  • Opportunities for staff volunteering to positively impact the local community.
  • Discounts on various products and services through our benefits portal.
  • Access to generous pension schemes.
For more details on our total rewards and benefits package, please explore our resources.

Commitment to Equality, Diversity, and Inclusion

Durham University is dedicated to fostering an inclusive environment where everyone can thrive. We believe our workforce should reflect the diversity of the global community. Our commitment to equality, diversity, and inclusion is integral to our strategy and operations. We actively encourage applications from underrepresented groups, including individuals with disabilities, women, and those from black, Asian, and minority ethnic communities. We are committed to ensuring fair treatment throughout the recruitment process and will make reasonable adjustments to support candidates with disabilities.

Application Requirements

When applying, please provide evidence of your relevant skills and experience as outlined in the person specification. Applications should include:
  • A CV
  • A cover letter or statement demonstrating how you meet the criteria outlined in the person specification.

Typical Responsibilities

Service Delivery
  • Demonstrate a commitment to equality, diversity, and inclusion, acting as a representative in relevant departments.
  • Ensure adherence to university procedures and values in all service aspects.
  • Provide expert advice and resolve issues related to your service area.
  • Utilize problem-solving skills to investigate and address relevant issues.
  • Continuously improve service delivery based on feedback and suggestions.
  • Accurately collect and record data related to student support activities.
  • Prepare reports and documents as necessary.
  • Monitor student wellbeing and report incidents appropriately.
  • Support student welfare and refer them to appropriate services when needed.
Planning and Organizing
  • Effectively manage your workload to fulfill role responsibilities.
  • Oversee the delivery of student support services within departments.
  • Plan and execute projects and events aligned with objectives.
  • Gather feedback to ensure services meet customer expectations.
Communication and Liaison
  • Enhance services through participation in meetings and committees.
  • Collaborate with other service areas to promote diverse and accessible initiatives.
  • Act as a primary contact for student support inquiries.
  • Build relationships with academic departments and support services to share best practices.

Durham University processes your data in accordance with applicable privacy regulations. Please refer to our Privacy Notices for more information.

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