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Senior Client Relations Coordinator
3 months ago
Position Overview: We are seeking a dedicated Full-time Senior Client Relations Coordinator to manage responsibilities during a maternity leave period, with the potential for a long-term role.
Key Responsibilities:
- Preparation and submission of regular reports on a daily, weekly, and monthly basis.
- Handling incoming inquiries and providing follow-up support to representatives from key accounts.
- Proactively informing clients about any foreseeable challenges.
- Documenting, overseeing, and resolving client inquiries and complaints effectively.
- Collaborating with various departments to uphold service level agreements.
- Assisting Key Account Managers during client meetings as necessary.
Essential Skills:
- Strong ability to prioritize tasks and meet deadlines efficiently.
- Exceptional communication and organizational abilities.
- Proficient IT skills.
- Prior experience in a customer service environment.
- Capability to manage multiple tasks simultaneously.
