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Lodge Manager
2 months ago
Your primary focus will be on delivering a high-quality service to our residents, which includes organizing activities, coordinating maintenance, and managing contractors. You will also be responsible for maintaining the property, ensuring the safety and security of the development, and providing a first-class service to our residents.
As a Lodge Manager, you will be the trusted and go-to person on-site, liaising with a range of customers, contractors, suppliers, and internal colleagues. You will be expected to work independently, using your own initiative, and make decisions that align with our company values: TORCH (Trust, Openness, Respect, Communication, and Honesty).
If you are a people person with a passion for delivering exceptional customer service, we want to hear from you
Key Responsibilities:
* Provide exceptional customer service to our residents
* Manage the day-to-day operations of the development
* Organize activities and events
* Coordinate maintenance and manage contractors
* Maintain the property and ensure the safety and security of the development
* Liaise with customers, contractors, suppliers, and internal colleagues
Requirements:
* 2+ years of experience in a similar role
* Excellent customer service skills
* Ability to work independently and use your own initiative
* Strong communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
* Proficient in Microsoft Office applications, including Outlook
What We Offer:
* Competitive salary and benefits package
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Colleague Introduction reward scheme
* Professional development and qualifications
* Thorough induction and ongoing training
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity"}
