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Car Rental Customer Support Specialist
2 months ago
We are seeking a dedicated and proactive Car Rental Customer Support Specialist to join our dynamic team at Arnold Clark Car & Van Rental.
Working Hours
42.5 hours per week, spanning 5 days out of 7, including weekends.
Role Responsibilities
As a vital member of our bustling rental team, you will collaborate with management and colleagues to uphold the high service standards our customers expect.
The ideal candidate for this diverse and permanent position will be adaptable, organized, and devoted to delivering exceptional customer service consistently.
Daily Responsibilities Include:
- Providing outstanding customer care, both in-person and over the phone.
- Utilizing excellent communication and organizational skills to manage the branch's task list effectively.
- Addressing customer inquiries and resolving complaints.
- Monitoring and managing expenses.
- Generating daily reports and ensuring necessary actions are taken.
- Promoting the branch while maintaining a customer-centric approach.
- Occasionally assisting at other branches as required.
Essential Qualifications
- Strong administrative capabilities.
- Proven ability to work collaboratively within a team.
- Effective communication skills.
- Flexibility to work shifts on a rotating schedule, including weekends, and cover at other branches.
- A valid UK driving license.
Desirable Attributes (not mandatory)
- Previous experience in the rental sector.
In return, we offer one of the most comprehensive employee benefits packages in the industry, which includes:
- Complimentary private healthcare
- Life insurance
- Sick pay coverage
- Maternity and paternity benefits
- Enhanced holiday entitlement
- Extensive training opportunities
- Generous retail discounts.
Arnold Clark is dedicated to fostering a diverse and inclusive workplace. We aim to cultivate an environment where collaboration, unique perspectives, and various approaches are valued. We prioritize the well-being of our employees and communities, nurture talent, and encourage ambition, while celebrating those who take pride in their work.
Our workforce is diverse in composition yet united in objectives.
To learn more about the culture at Arnold Clark, please visit our website.
Employment within the Arnold Clark Group is contingent upon satisfactory reference and disclosure checks.
