Customer Revenue Specialist

1 month ago

Carlisle, Cumbria, United Kingdom Innovate Recruitment Ltd Full time
Job Title: Customer Revenue Specialist

Join Innovate Recruitment Ltd as a Customer Revenue Specialist and play a crucial role in supporting the customer income recovery processes for a fast-growing company involved in renewable energy and sustainable technology within the construction sector.

Key Responsibilities:
  • Perform customer account reconciliations to ensure accurate billing and reduce customer debt levels.
  • Analyze billing and debt data to identify trends and create strategies for income recovery.
  • Make outbound calls to customers to collect payments and resolve outstanding balances.
  • Review and update customer contact details to enhance communication efforts.
  • Manage communications with customers at risk of supply suspension.
  • Handle revenue recovery from customers moving out of properties.
  • Support the operational phases of project delivery, ensuring tasks are completed efficiently.
Requirements:
  • Experience managing multiple tasks in a fast-paced environment.
  • Strong analytical skills with a focus on problem-solving and attention to detail.
  • Proficient in IT systems, including Word, PowerPoint, Excel, and email.
  • Excellent communication skills, both written and verbal, with experience in customer-facing roles.
  • Ability to work well in a team, while also taking initiative and ownership of tasks.
  • Strong organizational and time management skills, with the ability to handle various clients and contracts simultaneously.
  • Willingness to think creatively, innovate, and suggest new solutions.
  • Willingness to travel within the UK if required.
What We Offer:
  • Salary: £22,000 to £24,000 per annum, depending on experience.
  • Discretionary bonus based on individual and business performance.
  • Holidays: 25 days per year, plus 8 days statutory holidays (with the option to purchase or sell up to 5 additional days annually).
  • Pension plan provision.
  • Private healthcare scheme available.
  • Cycle to work scheme and electric car lease scheme.
  • Health and well-being support.
  • Continuing learning and development opportunities.
  • Company-provided laptop and other necessary equipment.

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