Customer Experience Specialist

1 week ago


Carlisle, Cumbria, United Kingdom Arnold Clark Group Full time

We're seeking a Customer Experience Specialist to deliver exceptional customer service in our Carlisle Motorstore branch. As a Product Genius, you'll be our in-branch expert, dedicated to learning about our products and developing your communication skills to help customers make informed decisions.

About the role

You'll work a five-day week on a set rota that includes weekends (40 hours per week). As a key member of our team, you'll be responsible for preparing the showroom and cars for the day ahead, assisting with showroom presentation and advertising, and supporting the Sales department to deliver an outstanding customer experience.

Key responsibilities

  • Preparing the showroom and cars for the day ahead.
  • Assisting with showroom presentation and advertising.
  • Supporting the Sales department to deliver an outstanding customer experience.
  • Organising and accompanying customers on test drives.
  • Learning about our products so you can help our customers find the perfect fit.

Essential skills

  • A confident communicator with a positive attitude.
  • Willingness to go the extra mile to ensure an outstanding customer journey.
  • A full UK driving licence.
  • Ability to work on your own initiative as well as part of a team.

Our culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.



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