Current jobs related to Technical Support Expert - SouthendonSea, Southend-on-Sea - Couno ® IT Solutions
-
Technical Support Expert
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout CounoCouno is a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, Team, and Equality guide everything we do, and we're committed to fostering a culture of excellence and collaboration.We're seeking a highly skilled...
-
Client Support Expert
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Client Support Expert to join our team in Southend-on-Sea, UK. As a key member of our customer service team, you will be responsible for handling customer inquiries, providing product information, and resolving issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service information...
-
Technical Support Engineer
2 months ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £35,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Southend-on-Sea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...
-
Technical Support Engineer
2 months ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £35,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Southend-on-Sea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...
-
Engineering Leadership Position
5 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full timeElectrical Design Expert for Multidisciplinary ProjectsA well-established engineering consultancy is seeking a seasoned Senior Electrical Design Engineer to join their team in London. With a strong emphasis on employee growth and a dynamic work environment, this role offers genuine opportunities for career progression. The chosen candidate will be...
-
Senior Technical Support Specialist
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerJob Description:An experienced 3rd Line Infrastructure Engineer is required to work with an IT Operations team to provide technical support and resolve complex issues. The role involves working with cloud services, Azure, M365, and other Microsoft technologies.5+ years of experience in senior technical supportStrong...
-
Expert in {title} sought for challenging role.
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full time**Job Summary**: We are seeking an expert in {description} for a challenging role that requires strong skills and experience. The ideal candidate will have a proven track record of success in this field and be able to lead our team to achieve its goals. **Key Responsibilities**: • Develop and implement effective strategies to improve our operations. • ...
-
IT Support Professional
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout Couno IT SolutionsCouno IT Solutions is a leading provider of premium technology solutions. We strive for excellence in everything we do, and our team is pivotal in solving complex technical issues and maintaining our premium service.As a Technical Support Specialist, you will lead efforts to provide advanced IT support, engage with clients at a higher...
-
Senior Technical Support Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerJob Summary:We are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Responsibilities: Provide senior technical support for complex infrastructure issues Utilize strong...
-
Senior Technical Support Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerWe are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Skills and Experience:5+ years in senior technical support3rd Line Support / Service Desk ExpertiseStrong...
-
IT Support Professional
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full timeAbout CounoCouno is a leading provider of premium technology solutions, dedicated to delivering exceptional service and support to our clients. We are seeking a highly skilled Technical Support Specialist to join our team and contribute to our mission of excellence.Key ResponsibilitiesProvide advanced IT support with a strong emphasis on delivering a premium...
-
Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full timeAre you an experienced technical support specialist looking for a new challenge in a rapidly growing Managed Service Provider? We have an exciting opportunity for a skilled professional to join our team as a 2nd Line Support Engineer.Company OverviewIn Technology Group Limited is a leading provider of IT services, dedicated to delivering exceptional support...
-
Senior Technical Support Specialist
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full timeJob Title: 3rd Line Infrastructure EngineerJob Type: ContractLocation: Central London / HybridDuration: 3 monthsRate: £350-400/day (DOE)We are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Skills and Experience:5+...
-
Cloud Support Engineer
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Career Moves Full timeJob SummaryAs a Cloud Support Engineer at Career Moves, you will provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world. This role requires strong technical skills, excellent communication abilities, and a passion for problem-solving.Key Responsibilities• Troubleshoot...
-
AWS Media Services Expert
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom We Are 5 Values Full timeAWS Media Services ExpertWe are seeking an exceptional AWS Media Services Expert to join our dynamic team. As a visionary with a passion for cutting-edge technology, you will craft sophisticated software solutions that power next-generation platforms.Key Responsibilities:Design and deploy AWS Media Services solutions for live streaming, VOD, and content...
-
AWS Media Services Expert
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom We Are 5 Values Full timeAWS Media Services ExpertWe are seeking an exceptional AWS Media Services Expert to join our dynamic team. As a visionary with a passion for cutting-edge technology, you will craft sophisticated software solutions that power next-generation platforms.Key Responsibilities:Design and deploy AWS Media Services solutions for live streaming, VOD, and content...
-
Residential Property Expert
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Henderson Scott UK Full timeJob Title: Residential Property ExpertLocation: EssexWe are seeking a skilled Residential Property expert to join our team at Henderson Scott UK. The ideal candidate will have 3 years or more PQE or be a Licensed Conveyancer with experience in residential conveyancing transactions.Key Responsibilities:Manage residential conveyancing transactions, including...
-
Residential Property Expert
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Henderson Scott UK Full timeJob Title: Residential Property ExpertAbout the Role:We are seeking a skilled Residential Property expert to join our team at Henderson Scott UK. The ideal candidate will have 3 years or more PQE or be a Licensed conveyancer with experience in residential conveyancing transactions including freehold and leasehold on sales and purchases, new builds,...
-
Technical Coordinator
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Thames Water Full timeJob Title: Technical CoordinatorWe are seeking a highly skilled Technical Coordinator to join our team at Thames Water. As a Technical Coordinator, you will play a crucial role in providing essential planning and coordination of complex large sewer activities in central London to facilitate significant capital investment projects.Key...
-
Technical Coordinator
1 month ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Thames Water Full timeJob Title: Technical CoordinatorWe are seeking a highly skilled Technical Coordinator to join our team at Thames Water. As a Technical Coordinator, you will play a crucial role in providing essential planning and coordination of complex large sewer activities in central London to facilitate significant capital investment projects.Key...
Technical Support Expert
2 months ago
We create partnerships that deliver premium technology solutions to enable efficiency and increase performance.
Our Company Values are at the core of everything we stand for, which is why it is so important to us that you are aligned to them from the start of your journey here at Couno.
Accountability – We all take responsibility for our actions with both our team and our customers to drive results.
Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.
Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts.
Team – We are one family, we have fun, we are professional, and we get work done.
Couno Ltd is an equal opportunity employer
About the RoleWe are seeking a skilled Technical Support Specialist to lead efforts to provide advanced IT support, engage with clients at a higher level, and build lasting partnerships.
Key Responsibilities
- Deliver advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
- Investigate and resolve complex technical issues, demonstrating expertise in problem-solving and escalation when needed, while maintaining transparent client communication.
- Lead the management of escalated service requests, prioritising urgency, and efficiency.
- Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
- Maintain meticulous records of support interactions, ensuring all sensitive client information is handled with discretion and integrity.
- Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
- Educate and train clients and junior team members on advanced IT solutions, imparting knowledge, and insights.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Deliver customer-centric support that creates positive and valuable experiences.
- Perform administrative and assume project responsibilities as assigned.
Requirements
- A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11)
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
- Proven expertise in Office 365 Administration, including Exchange, SharePoint and InTune
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
- Competency in Windows Server installations.
- Experience with Office 365 Exchange and SharePoint Migrations.
- Demonstrated ability to manage complex IT projects. Familiarity with Azure AD and advanced IT solutions.
- Exceptional problem-solving skills and a commitment to delivering the highest levels of customer service.
- Strong organisational skills, with the capability to multitask and maintain a high level of attention to client satisfaction.
Get in Touch
If you are enthusiastic about providing advanced IT support, building strong client relationships, and meet the requirements listed above, we encourage you to get in touch with us today.
