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Waste Management Coordinator

3 months ago

Colwick, United Kingdom Biffa Waste Services Full time

Biffa Waste Services is seeking a highly organized and communicative individual to join our team as a Waste Management Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our waste collection and transportation services.

As a key point of contact between customers, drivers, and internal teams, your responsibilities will encompass managing calls, coordinating schedules, and resolving any issues that may arise. You will be responsible for maintaining clear communication channels and ensuring timely and efficient service delivery.

Why Choose Biffa Waste Services?

  • Competitive salary and benefits package
  • Opportunities for professional development and growth within a leading waste management company
  • Dynamic and challenging work environment
  • Commitment to sustainability and environmental responsibility

Key Responsibilities:

  • Manage incoming calls from customers, drivers, and internal departments, providing prompt and efficient support.
  • Coordinate daily schedules for Biffa drivers, ensuring optimal route planning and timely service delivery.
  • Conduct debrief sessions with drivers at the end of each day, addressing any concerns or issues encountered.
  • Resolve customer inquiries and complaints in a professional and timely manner.
  • Process orders, generate reports, and maintain accurate records.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficiency in using business software and Microsoft Office Suite.
  • Knowledge of local road networks and traffic patterns.
  • Experience in the waste management or transportation industry is preferred.