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Delivery Manager, Disputes
2 months ago
Pinsent Masons, a leading alternative legal services provider, is seeking a skilled Delivery Manager to join our Managed Legal Services (MLS) team. This 10-month fixed-term contract role will support our MLS Delivery teams in delivering a world-class legal service to our practice groups and external clients.
Key Responsibilities- Line manage a team of paralegals focused on delivering work to both lawyers and external clients, including day-to-day supervision, training, and development.
- Supervise the delivery of legal services to end-users.
- Provide service delivery management support on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
- Continuously develop delivery models to ensure best-in-class service.
- Develop effective working relationships across relevant practice groups and sectors.
- Work with Resource Management to effectively manage the allocation of work, and monitor/manage capacity and workload levels.
- Experience of working on disputes-related matter types.
- Alternative legal services experience.
- Demonstrable experience of managing a high-performing team of legal professionals.
- Experience in managing the delivery of legal services in a high-volume, multi-location environment.
- Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilizing alternative service delivery models.
- Significant experience of working with performance metrics to ensure best-in-class service delivery.
- Tailored career development and support within our award-winning team.
- Agile working (the opportunity to work from home, subject to diary commitments).
- Carers' leave (up to five paid days' leave towards caring responsibilities).
- 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
- Contributory pension of up to 5%.
- Private healthcare policy.
- Death in service cover (4 x base salary).
- Eligibility to apply for an interest-free season ticket loan, an interest-free gym membership loan, and/or an interest-free rental deposit loan.
- Cycle to work scheme.
