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Technical Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom ConSol Partners Full time
Job Description

This role offers a competitive salary of £30K to £34K Per Annum on a 12 Month Contract with ConSol Partners.

We're seeking a talented engineer to join our diverse and growing Platform Technologies Team.

Key Responsibilities:

  • Technical Hero: Resolve complex issues and escalations for our technological client users.
  • Expert Guidance: Provide expert guidance to help them achieve their business goals.
  • Client Advocate: Advocate for the client by providing feedback and suggesting improvements to the platform and development teams.
  • Knowledge-Sharing: Play a key role in knowledge-sharing and process improvement initiatives.

Technical Requirements:

  • Technical Problem Solving: Work on and resolve technical issues reported by both internal and external users.
  • Customer Focus: Maintain accurate case records and prioritize customer satisfaction.
  • Technical Expertise: Understand our platform, cloud technologies, and troubleshooting practices to tackle complex situations.
  • In-Depth Knowledge: Analyze, troubleshoot, and resolve issues related to platform upgrades, cloning, databases, reporting, AI, scripting, development tools, plugins, and applications.
  • Communication Skills: Manage client expectations and effectively communicate solutions to complex technical problems (written and verbal).

Requirements:

  • A Bachelor's in Computer Science (or a related technical degree) or 1+ years of relevant technical support experience.
  • Familiarity with object-oriented programming languages like Java.
  • Understanding of web application components.
  • Working knowledge of scripting languages (JavaScript, Python, Perl, Unix Shell, Windows Shell).
  • Basic understanding of Linux/Unix and relational databases (e.g., MySQL, Oracle).