IT Operations Coordinator

3 weeks ago


Manchester, United Kingdom Smart DCC Full time

IT Support Coordinator

The IT Support Coordinator position focuses on delivering technical assistance and managing requests for projects and routine operations within the broader IT department.

Key Responsibilities:

  • Provide support to IT Analysts with technical inquiries and request management
  • Oversee the IT resolver group queue and shared communication channels, delegating tasks to team members
  • Administer and track all IT inventory
  • Offer administrative assistance for project execution and routine operations
  • Maintain the portfolio of IT projects and tasks
  • Collaborate with support teams to enhance workspace agility
  • Serve as the primary contact for immediate support needs of local users in the office setting

Qualifications:

  • Previous experience in a comparable role
  • Understanding of asset management, procurement of supplies, and disposal of IT assets
  • Experience in processing purchase orders and resolving invoice inquiries
  • Ability to keep relevant documentation updated and disseminate it on internal platforms
  • Capability to provide support and backup to IT Analysts as required
  • Proficiency in organizing meetings, documenting minutes, and coordinating reports

About Smart DCC:

Smart DCC is committed to enhancing connectivity across Britain for a more intelligent and sustainable future. Our team members are encouraged to drive innovation, challenge existing norms, and foster positive change. By joining us, you will have the chance to play a vital role in transforming Britain's energy landscape and addressing climate change.

Employee Benefits:

At Smart DCC, we value the well-being of our employees. We provide a comprehensive range of benefits designed to support your health, happiness, and overall job satisfaction. Join us to realize your full potential in a vibrant and fulfilling work environment.

Rewards & Benefits Include:

  • Opportunities for personal development
  • Group income protection plans
  • Pension schemes with employer-matched contributions
  • Flexible holiday options to promote work-life balance
  • Cycle to Work initiative for an eco-friendly commute
  • Flexible working arrangements for improved work-life integration


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