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International Partnerships Coordinator

2 months ago


London, Greater London, United Kingdom Inspired Education Group Full time

About Inspired Education Group

At Inspired Education Group, we are a leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents. Our schools utilize proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13.

Our Mission

We are committed to nurturing each student's academic and personal development in a progressive, dynamic, and innovative learning environment. Our schools are individually developed and anchored in the vibrant cultures of their respective locations, forming an international family of schools that values diversity and inclusivity.

Our Team

We are a team of over 12,000 employees who are passionate about education and dedicated to providing exceptional learning experiences for our students. We invest heavily in our team members, offering industry-leading professional development, exceptional career opportunities, and mobility across our group.

Job Summary

This role will be focused on the administration, customer service, and sales support of Inspired International B2B sales activity. The successful candidate will work and communicate directly with partners and agencies throughout the sales process, answering questions about our provision as they arise.

Key Responsibilities

  • Record inbound sales enquiries within our CRM system and distribute to the appropriate team member.
  • Monitor inbound sales enquiries within CRM, identify B2C leads, and channel to the B2C team.
  • Work closely with colleagues across the business to ensure client requirements are captured and implemented.
  • Support student renewals processes within the system.
  • Manage and implement timetable changes and similar customer service enquiries through to successful conclusion.
  • Manage student enrolment processes within ISAMs.
  • Support account/partnership management activity and associated reporting.

Requirements

  • Qualifications: A Level, BTEC, or NVQ Level 3/4.
  • Excellent IT skills.
  • Excellent written and communication skills.
  • Ability to work well in teams and individually.
  • Capability to work effectively in dynamic and changing environments.
  • Experience of previous administration roles would be an advantage.
  • Knowledge of the education sector would be an advantage.
  • Proven experience in a customer support role.
  • Ability to build effective client relationships.

What We Offer

  • A flexible, highly energetic approach and the ability to thrive in a business with a fast-changing, collaborative, delivery culture.
  • Considerable interpersonal communication skills with the ability to form good relationships.
  • The ability to work independently where necessary but in a collaborative team environment where appropriate.
  • An ambition to place our offering at the forefront of the marketplace.