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Customer Service Representative

2 months ago

Derby, Derby, United Kingdom Co-op Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities
  • Customer Service: Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
  • Teamwork: Work collaboratively with colleagues to solve problems for customers and members, and to achieve sales targets.
  • Store Standards: Maintain a high level of store standards, including keeping shelves stocked, ensuring prices, dates, and temperatures are accurate, and adhering to health and safety procedures.
  • Product Knowledge: Develop and maintain a strong knowledge of Co-op products and services, and be able to communicate this effectively to customers.
  • Community Engagement: Get involved in local community activities and events, and support initiatives that benefit the local community.
Requirements
  • Customer Focus: A genuine care for the needs of customers and members.
  • Communication Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Adaptability: A positive approach to change and problem-solving, with the ability to adapt to a fast-paced retail environment.
  • Flexibility: The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
What We Offer
  • Competitive Pay: A competitive hourly rate of £12.00.
  • Benefits Package: A comprehensive benefits package, including 31 days holiday, a pension scheme with up to 10% employer contributions, and access to virtual healthcare services.
  • Training and Development: Full, paid training and dedicated support for your personal development and career progression.
  • Discounts: A 30% discount on all Co-op products in-store, plus 10% discounts on all other brands.