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Support Officer

2 months ago

London, Greater London, United Kingdom Riverside Full time

About the Role

Riverside is seeking a highly motivated and compassionate Support Officer to join our team. As a Support Officer, you will play a vital role in providing high-quality support services to our customers, enabling them to achieve their goals and improve their overall wellbeing.

Key Responsibilities

  • Provide individualized support to customers, assessing their needs and developing personalized support plans to promote independence and self-management.
  • Work collaboratively with customers, families, and other stakeholders to identify and address barriers to support, ensuring a holistic approach to customer care.
  • Deliver structured support and risk management services, including crisis intervention and conflict resolution.
  • Contribute to the development and implementation of service delivery plans, ensuring alignment with Riverside's strategic objectives.
  • Participate in team meetings, attend regular supervisions, and engage in reflective practice to ensure continuous learning and improvement.

Requirements

  • Experience in delivering structured support and risk management services, preferably in a housing or social care setting.
  • Strong understanding of the barriers faced by vulnerable and diverse customer groups, including those with complex needs.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers, families, and colleagues.
  • Ability to work flexibly, including evenings and weekends, to meet customer needs.
  • Competent administrative and IT skills, with experience in producing reports and other communications.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and continuous learning.
  • A supportive and inclusive work environment.
  • The chance to make a positive impact on the lives of our customers.

About Riverside

Riverside is a leading housing association, dedicated to enhancing the everyday for all our customers. We provide a range of services, including housing management, care and support, and community development. Our vision is to create thriving communities where people can live, work, and thrive.