Client Support Training Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Carlton Recruitment Solutions Ltd Full time
Position: Client Support Training Specialist
Location: Office-based

Overview:
Carlton Recruitment Solutions Ltd is in search of a dedicated individual with a robust background in customer support, adept at managing inquiries and ensuring client satisfaction. Comprehensive training will be provided on international shipping protocols, although the role does not involve the formulation of these procedures.

Key Responsibilities:
1. Engage with clients to understand their needs and foster strong relationships.
2. Address and resolve client grievances as they arise.
3. Provide detailed explanations of services and respond to any inquiries, ensuring all concerns are addressed.
4. Acquire knowledge of international shipping processes and documentation across various transport modes, including sea and air (FCL/LCL/Shared Container service and airfreight).

Collaboration:
Work closely with suppliers, shipping companies, airfreight agents, ground teams, and international partners to guarantee that all elements of transportation, shipping, delivery, and transit timelines meet the company's service standards.

Candidate Profile:
The ideal candidate will possess excellent communication skills, both over the phone and via email, ensuring effective interaction with clients.
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