Digital Workplace Analyst

10 hours ago

Bradford, Bradford, United Kingdom LG Technology Ltd Full time
Job Title: Digital Workplace Analyst

We are seeking a highly skilled Digital Workplace Analyst to join our team at LG Technology Ltd. As a Digital Workplace Analyst, you will play a critical role in supporting the day-to-day operations of our Digital Workplace and implementing new IT systems and policies for end-users.

Key Responsibilities:
  • Provide technical assistance to customers via chat, email, or phone and face-to-face interactions.
  • Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customers.
  • Walk customers through the problem-solving process and direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in the ticketing system and follow-up with customers to update their status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team and run reports to analyze common complaints and problems.
  • Train other staff members on troubleshooting and diagnosing problems and provide executive support as needed.
Working Relationships and Team Working:

Internal:

  • Other members of the T&I Department and the DWP team.
  • Employees of Liberty Global and its subsidiaries.
  • IT Leadership.
  • Technical teams (L3) operating in our business.
  • Executive Leadership Team.

External:

  • Third-party technical support teams under Infosys.
  • Hardware and software vendors.
  • Partners, Contractors, and Contingent labour (as required).
Requirements:
  • Previous experience of working in an IT support role.
  • Previous experience within a customer service role.
  • Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
  • Strong computer skills and the ability to troubleshoot and diagnose problems.
  • Excellent IT skills and computer literacy.
  • Excellent organizational and collaboration skills.
  • Outstanding written and verbal communication skills.
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Strong interpersonal skills and the ability to effectively communicate with users across the organization.
  • Excellent team player.
  • Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender.

We are an equal opportunity employer and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.

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