Hospitality and Catering Operations Manager

9 hours ago


Birmingham, Birmingham, United Kingdom dnata Catering UK Full time
About the Role

We are seeking a highly skilled and experienced Hospitality and Catering Lead to join our team at dnata Catering UK.

Key Responsibilities
  • To ensure the production and assembly of meals and kits in line with scheduled activity and deadlines.
  • To manage quality, safety, and security standards effectively throughout all stages of the Internal Supply process.
  • To design and review the effectiveness of contingency plans when changes to assembly are required.
  • To ensure effective wastage management.
  • To provide, analyze, and review information as required to ensure financial targets are met.
  • To manage the performance of your team to achieve targets and seek further productivity improvements.
  • To effectively review process performance utilizing Management information.
  • To monitor and effectively review team and individual performance on a daily, weekly, and periodic basis as required.
  • To coach and support staff.
  • To ensure that training is planned and organized to ensure compliance.
  • To ensure all documents are created and controlled in line with required procedures.
  • To design, monitor, and review plans to implement changes to customer requirements.
Requirements
  • People management skills, e.g., dealing with performance issues, grievances, holidays, and absence management.
  • Computer literate.
  • An understanding of Food Safety procedures.


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