Renewal Sales Coordinator
3 weeks ago
Our client, a leading provider of ManageEngine software solutions, is seeking a highly motivated and detail-oriented Renewal Sales Administrator to join their dynamic team. As a key member of the sales administration team, you will play a crucial role in driving business growth and customer satisfaction.
Key Responsibilities:- Prepare and send accurate quotations to customers, ensuring timely and effective communication.
- Update Zoho CRM with sales activities, including quotations, to maintain accurate records.
- Manage Xero updates, including order acknowledgements, invoices, purchase orders, and bills, to ensure seamless financial operations.
- Proactively follow up on overdue invoices via phone and email to ensure timely payment.
- Monitor US Dollar exchange rates to ensure quotations are correctly priced.
- Proactively reach out to customers throughout the renewal process, following up with those who haven't responded.
- Analyse renewal data to increase renewal rates and boost recurring business.
- Collect feedback from customers who choose not to renew, collaborating with team members to address any issues.
- Upsell and cross-sell products during renewal discussions, driving revenue growth.
- Process renewal orders efficiently, ensuring timely and accurate completion.
- Handle both telephone and email enquiries, escalating issues to other team members when necessary.
- Complete various administrative tasks, such as filling out New Supplier forms, to support the team's efforts.
- Excellent communication skills, with the ability to build strong relationships with customers.
- Detail-oriented and confident working with numbers, with a strong attention to detail.
- Proactive and positive attitude, with a love for learning and growth.
- Based within a reasonable commuting distance from the office.
- Experience in sales administration, with a proven track record of working towards team and individual targets.
- Strong numerical skills, with proficiency in both spoken and written English.
- Self-motivation, with a proactive and enthusiastic attitude.
- Outstanding time management and organisational skills.
- Competitive salary package aligned with qualifications, experience, and market value.
- 'On target' yearly bonus.
- Friendly and flexible working environment.
- 23 days of annual leave, plus public holidays.
- Your birthday off each year.
- Permanent, full-time position, Monday – Friday from 9:00am – 5:00pm, excluding public holidays.
Candidates should be UK residents and hold a UK/EU passport or an applicable visa.
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