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Technical Sales Coordinator
2 months ago
Baltic Recruitment Services Ltd is seeking a highly organized and detail-oriented Technical Sales Administrator to support the Sales team in managing administrative tasks, coordinating customer inquiries, and providing technical information on rupture disc products.
Key Responsibilities:- Input orders to the ERP system in a timely manner.
- Deal with customer emails and calls to facilitate sales order processing.
- Resolve customer and representative issues with stuck orders.
- Ensure purchase orders received are correct and match any quotation sent.
- Handle inbound customer and representative sales calls.
- Liaise with customers and the finance department to obtain required missing information to process orders.
- Basic RMA/Handoff and customer complaint administration.
- Order inbox triage.
- New customer set up.
- Use of the Part Configurator.
- Liaise across internal departments to ensure customers' needs are met.
- Support the external sales function.
- Support the wider team functions and carry out other tasks where required.
- Improve processes to increase operational excellence within the Technical Sales arena.
Requirements:
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Proficiency in using ERP systems.
- Basic knowledge of sales and customer service principles.
