Harbor Operations Assistant

3 weeks ago

Argyll and Bute Council, United Kingdom CalMac Ferries Limited Full time

Harbor Operations Assistant

Reports to: Port Manager

Contract: Permanent

Compensation: £12.07

Location: Colonsay

Weekly Hours: 1 x 14 hours per week in Summer, 10 hours per week in Winter

Company Overview:
CalMac Ferries Limited stands as the UK's foremost ferry operator, renowned for its extensive fleet and wide-ranging destinations. The company excels in ferry and port operations, providing vital services and logistical support to island and remote communities.

Career Benefits with CalMac Ferries Limited

• Rewarding career opportunities

• Competitive salary structure

• Comprehensive training and development programs

• Generous annual leave (pro-rata)

• Staff travel privileges for employees and their families

Key Responsibilities

• Manage the flow of passengers and vehicles boarding and disembarking from vessels by providing clear instructions

• Handle the sale and validation of passenger and vehicle tickets

• Coordinate service disruption protocols

• Address emergency situations during non-standard hours

• Execute all tasks related to ship movements, gangway operations, and vessel securing

• Oversee car marshalling

• Respond to customer inquiries

• Maintain statistical records and data consolidation

• Operate VHF and PA systems

• Perform any additional duties as assigned by the Port Manager

Required Skills and Experience
Essential Qualifications

• Strong understanding of CalMac services

• Proficient in computer usage, with excellent verbal and written communication skills

• Customer-focused with a proactive approach to service

• Ability to commute to and from the Colonsay Ferry Terminal daily

• Valid UK Driving License

• Flexibility to work shifts and weekends

• Self-motivated with the ability to work independently

• Team-oriented in a dynamic and fast-paced environment

Preferred Qualifications

• Experience with VHF and PA systems

• Ability to collaborate effectively with other port personnel to ensure seamless communication and coordination

Company Values and Culture
PEOPLE FIRST
We lead by example and encourage others to excel.

LOCALITY
We prioritize customer satisfaction in all our endeavors.

BRAVERY
We exercise sound judgment and integrity in our actions.

Selection Process Overview
Application
It is crucial to illustrate on your CV how you meet the essential and desirable criteria outlined in the Job Description.

Shortlisting
Your qualifications, skills, and experience will be evaluated for suitability for the role.

Interview Preparation
To perform at your best during the selection process, review the competencies outlined in the Job Description and prepare examples demonstrating these behaviors.

Data Retention Policy
If your application is unsuccessful, we will retain your application for one year in accordance with the Equality Act 2010 before securely disposing of it.

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