Harbor Operations Assistant

3 weeks ago


Argyll and Bute Council, United Kingdom CalMac Ferries Limited Full time

Position: Port Assistant

Reporting to: Port Manager

Employment Type: Permanent

Compensation: £12.07 per hour

Work Schedule: 1 x 14 hours per week in Summer, 10 hours per week in Winter

Company Overview: CalMac Ferries Limited is recognized as the largest ferry operator in the UK, serving numerous destinations and providing vital transport services across Scotland. Our award-winning operations specialize in ferry and port management, delivering essential services to island and remote communities.

Career Benefits:

  • A fulfilling career path
  • Competitive salary structure
  • Comprehensive training and development opportunities
  • 37 days of annual leave (pro-rata)
  • Staff travel privileges for employees and their families

Key Responsibilities:

  • Manage the flow of passengers and vehicles boarding and disembarking vessels by providing clear instructions
  • Handle the sale and validation of tickets for passengers and vehicles
  • Coordinate arrangements during service disruptions
  • Address emergency requirements outside of regular hours
  • Oversee all tasks related to ship movements, gangway operations, and vessel securing
  • Conduct car marshalling duties
  • Respond to customer inquiries
  • Perform statistical data entry and consolidation
  • Utilize VHF and PA systems effectively
  • Execute any additional tasks as assigned by the Port Manager

Required Skills and Experience:
Essential Qualifications:

  • Strong understanding of CalMac services
  • Proficient in computer use with excellent verbal and written communication skills
  • Customer-focused with a proactive approach to service
  • Ability to commute to the ferry terminal daily
  • Valid UK Driving License
  • Flexible availability for shifts and weekend work
  • Self-motivated and able to work independently
  • Team-oriented in a dynamic and fast-paced environment

Desirable Qualifications:

  • Experience with VHF and PA systems
  • Ability to collaborate with port staff for effective communication and coordination

Our Core Values:
We are committed to ensuring that life thrives in every location we serve.

PEOPLE FIRST:
We lead by example and encourage our colleagues to excel.

LOCALITY:
We prioritize our customers in all our actions.

BRAVERY:
We make sound decisions and act with integrity in all endeavors.

Selection Process:
Candidates are encouraged to demonstrate how they meet the essential and desirable criteria in their applications. Shortlisting will be based on qualifications, skills, and experience. Interviews will focus on competencies outlined in the job description, and candidates should prepare examples of relevant past experiences.



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