Logistics Operations Associate

4 days ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Spreetail Full time
Job Title: Account Manager - Logistics

Job Summary:

We are seeking an experienced Account Manager - Logistics to join our team at Spreetail. The ideal candidate will have a strong background in logistics and supply chain management, with a proven track record of successfully managing client relationships and ensuring operational excellence.

Key Responsibilities:Operational Coordination:
  • Oversee daily logistics operations, including warehousing, transportation, and distribution activities.
  • Ensure all logistics activities are carried out efficiently and effectively, meeting client requirements and company standards.
  • Coordinate with internal teams and external vendors to ensure seamless operations.
Performance Monitoring and Reporting:
  • Monitor key performance indicators (KPIs) such as delivery times, order accuracy, and cost efficiency.
  • Analyze logistics data to identify trends and areas for improvement.
  • Prepare and present comprehensive reports on logistics performance to clients and senior management.
Problem Solving and Issue Resolution:
  • Identify potential issues in the supply chain and develop proactive solutions.
  • Address and resolve any logistics-related problems, coordinating with relevant stakeholders as needed.
  • Implement corrective actions to prevent recurrence of issues.
Contract and SLA Management:
  • Maintain service level agreements (SLAs) with clients and logistics providers.
  • Ensure compliance with all contractual terms and conditions, managing renewals and amendments, as necessary.
  • Maintain detailed records of contracts and agreements.
  • Identify areas of opportunities for revenue loss in FC operations, transportation, and recommend action plans.
  • Drive margin improvement from given services to customers.
Invoice Data Management:
  • Profound understanding of customer rate cards, contracts, charging rules in Platform Services and 3PL Warehousing, Fulfillment Operations.
  • Ability to audit transactions/activities vs. rate card; identify the gaps, non-captured tasks in the operations by providing feedback and taking corrective actions in FC operations.
  • Provide accurate and timely data for invoice creation, ensuring all billable activities are captured.
  • Create customer-specific, individual data reporting as supporting part of monthly customer invoices; send these timely to Customers.
  • Answer all the invoice-related inquiries of customers; elaborate with management on disputes, exceptions.
  • Collaborate with the finance team to verify and validate billing information.
  • Address any discrepancies or issues related to invoicing promptly.
  • Ensure invoice matches the contractual agreement with Customers.
Requirements:Education:
  • Bachelor's degree in logistics, supply chain management, business administration, or a related field.
  • Advanced degrees or certifications in logistics or supply chain management are advantageous.
Experience:
  • Minimum of 3 years of experience in logistics, supply chain management, or account management, preferably within the 3PL industry. Fulfillment Operations, warehousing operations background in operational data, invoicing, freight auditing is a big advantage.
  • Proven track record of successfully managing client relationships as Customer Service gained in 3PL/Fulfillment/Transportation Service Providers is an asset.
Technical Proficiency:
  • Proficiency in logistics and supply chain management software, such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
  • Advanced skills in Microsoft Office Suite, particularly Excel for data analysis.
  • The usage of Accounting Software, Freight Audit is an advantage, but not essential.
Skills:
  • Communication: Exceptional verbal and written communication skills for effective client and team interactions.
  • Analytical: Strong analytical skills with the ability to interpret logistics data and generate actionable insights.
  • Problem-Solving: Excellent problem-solving skills to quickly address and resolve logistics issues.
  • Organizational: Superior organizational skills to manage multiple accounts and logistics operations concurrently.
  • Negotiation: Strong negotiation skills for managing contracts and service agreements.

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