Luxury Service Ambassador

3 days ago

London, Greater London, United Kingdom 45 Park Lane Full time

We are committed to fostering a culture of excellence at 45 Park Lane, where our team members are valued for their exceptional skills and dedication. As a Luxury Service Ambassador, you will embark on a unique opportunity to become renowned for your expertise in delivering unparalleled guest experiences.


What You'll Get

As a Luxury Service Ambassador at 45 Park Lane, you will enjoy a range of benefits that reflect our commitment to your growth and well-being:

  • A competitive bonus scheme and exceptional service charge
  • Complimentary stays, including breakfast, across our luxury hotels
  • 50% discount on food and beverages at select bars and restaurants
  • Vibrant social events that foster a sense of community among our team members
  • Access to exclusive benefits, including discounts on high-street and online shopping, seasonal ticket loans, and a competitive private pension scheme
  • Opportunities for apprenticeships, training, and development, from Level 2 to Level 5 and beyond
  • A £1000 bonus for successful referrals
  • Access to immediate well-being advice, because we care about our team members' health and happiness
What You'll Do

You will take pride in delivering exceptional guest experiences, ensuring that every interaction is tailored to meet their unique needs:

  • You will be responsible for welcoming guests upon arrival and hosting them throughout their stay, providing service of the highest standard
  • You will work closely with other departments to ensure that every aspect of the guest's experience is seamless and memorable

The essence of a day in the life of a Luxury Service Ambassador is about delivering exceptional experiences, but we will provide you with the specifics on how we bring this to life at 45 Park Lane.

What You'll Bring

  • Previous experience as a Luxury Service Ambassador or in a high-end hospitality role, preferably in a 5-star environment
  • A deep understanding of our values: Passion, Personality, Respect, Working Together, and Creativity
  • Excellent communication skills and a strong customer service ethic
  • Fluency in English, as it is our primary language

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