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Luxury Sales Ambassador

2 months ago

London, Greater London, United Kingdom H.R. Owen Full time

About H.R. Owen

H.R. Owen is a leading luxury automotive dealer group in the UK, renowned for its exceptional customer service and high-end vehicle sales.

Job Summary

We are seeking a highly skilled and experienced Luxury Sales Ambassador to join our team at our flagship multi-marque facility in Hatfield, Hertfordshire. As a Luxury Sales Ambassador, you will be the first point of contact for all walk-in customers, providing a seamless and enjoyable sales experience.

Key Responsibilities

  • Act as an ambassador for H.R. Owen, assisting the Sales Manager and providing exceptional customer service.
  • Develop a comprehensive understanding of the brand and the line-up of vehicles offered.
  • Nurture relationships with customers and provide personalized service to meet their needs.
  • Work collaboratively with the sales team to achieve commercial success.
  • Utilize strong written and verbal communication skills to adapt to multiple audiences.
  • Stay up-to-date with industry trends and developments to provide expert knowledge to customers.

Requirements

  • Previous customer service and administration experience, preferably within the motor industry.
  • Strong attention to detail and ability to multitask and find innovative solutions to difficult problems.
  • Excellent written and verbal communication skills with the capability to adapt to multiple audiences.
  • Ability to deliver high levels of customer service while maintaining a focus on commercial success.
  • Basic knowledge of the luxury industry and the ability to recognize excellence.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint & Outlook).
  • Outstanding interpersonal skills with the ability to communicate effectively with a wide range of people.