Customer Service Representative

1 month ago


Newbury, West Berkshire, United Kingdom Ultimate Banking Ltd Full time
Role:

As a Mobile Customer Service Adviser, you will be the face of our organization, providing exceptional customer service and support to our valued clients. You will be based primarily out of our Basingstoke branch but will regularly travel to assist colleagues in other branches.

Key Responsibilities:
  • Welcome, support, and advise customers on their savings accounts through various methods.
  • Provide excellent customer service, focusing on cashiering, administrative tasks, and other duties.
  • Develop and maintain strong relationships with customers and colleagues.
What We Offer:

We are committed to helping you grow and develop in your career. You will receive:

  • Digital regulatory training and learning modules via our online platform.
  • Knowledge boosting workshops throughout the year.
  • Support from your team and manager.

We also offer a range of benefits, including a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts, wellbeing programmes, and your birthday off.

Essential Skills and Experience:
  • Experience working with internal and/or external customers to ensure high-quality service.
  • Excellent written and verbal communication skills.
  • Driving license and own car.
Desirable Skills and Experience:
  • Competent in the use of Microsoft packages - Word, Excel, Outlook, and Office 365.
Interview Process:

A 90-minute competency-based interview will be held in Basingstoke branch. We aim to interview successful applicants within 1 week, and feedback will be provided regardless of outcome.



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