Workshop Operations Manager

6 days ago


Par, Cornwall, United Kingdom Swift Recruitment Full time
Job Summary

We are seeking a highly skilled and experienced Workshop Manager to join our team at Swift Recruitment. As a key member of our service department, you will be responsible for providing technical and diagnostic expertise to ensure the smooth operation of our workshop and service department.

Key Responsibilities
  • Workshop Management: Manage and control the workflow of all new units PDI's, ensuring timely completion and high-quality results.
  • Team Leadership: Lead and motivate a team of technicians, providing guidance and support to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Communication: Maintain open and effective communication with the Service Manager, technicians, and other stakeholders to ensure seamless collaboration and coordination.
  • Quality Assurance: Ensure that all work is carried out to the highest standards, adhering to company policies and procedures.
  • Technical Expertise: Provide technical advice and support to technicians, ensuring they have the necessary knowledge and skills to diagnose and repair complex issues.
  • Warranty Claims: Coordinate and follow up on warranty claims, ensuring timely resolution and customer satisfaction.
  • Service Bulletins: Coordinate and ensure that service bulletins are completed and signed off, maintaining accurate records and documentation.
  • Maintenance and Repair: Carry out fault diagnosis for speedy machine PreDelivery Inspections, Load Testing, and servicing, ensuring minimal downtime and maximum efficiency.
  • Safety and Compliance: Ensure that all work is carried out in a safe and compliant manner, adhering to company policies and regulatory requirements.
  • Reporting and Documentation: Complete forms and documentation as required, maintaining accurate records and reports.
  • Training and Development: Address and coordinate subordinates' training requirements and development, ensuring they have the necessary skills and knowledge to perform their duties effectively.
Requirements
  • Qualifications: Must have a Diesel/Auto Electric/Forklift trade test certificate.
  • Experience: At least five years of relevant post-trade qualified experience or similar.
  • Skills: Supervisory or management experience, computer literacy (Outlook, Excel, and Word), technical aptitude, and excellent communication skills.


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