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Administrative Support Coordinator
3 months ago
Position Overview
We are pleased to announce a permanent opportunity within the Improvement Team for an Administrative Support Coordinator. The Improvement Team plays a crucial role in facilitating and executing initiatives aligned with NHS Impact, contributing to the ongoing journey of continuous enhancement within the Trust. The successful candidate will become an integral part of our established team, providing essential administrative support to Improvement Specialists and Facilitators.
The team collaborates with executive leadership and various stakeholders across the Trust, as well as external partners, to foster a culture of ongoing improvement. A commitment to patient-centered care and a strong motivation to assist our teams in achieving their improvement objectives are essential.
Main Responsibilities
The primary responsibilities of this role include:
- Delivering efficient administrative support to Senior Improvement Specialists and the Improvement Team.
- Executing designated tasks to aid in the implementation of the Improvement System.
- Managing the scheduling, coordination, and communication for Improvement System Training Courses, including virtual meeting invitations and venue arrangements.
- Assisting in the tracking and reporting of benefits from improvement initiatives, collaborating closely with relevant departments (Finance, Business Intelligence, etc.) to ensure precise reporting.
- Supporting the coordination of improvement workshops for complex projects and other initiatives.
- Processing orders for necessary items for the team, such as IT equipment and office supplies.
- Contributing to the ongoing enhancement of team services and occasionally providing feedback on policies and procedures.
About Worcestershire Acute Hospitals NHS Trust
Our mission is straightforward - Putting Patients First. We seek exceptional individuals who can help us realize this vision.
Worcestershire Acute Hospitals NHS Trust is a prominent acute and specialized hospital trust, delivering a variety of local acute services to the residents of Worcestershire and more specialized services to a broader population.
With a workforce exceeding 7,000, our dedicated staff are recognized for providing high-quality, patient-centered care. You could be part of this team.
We are committed to attracting the best talent to work with us in achieving our vision of providing top-notch healthcare for our communities, leading and supporting our teams to progress forward. Our core values, which we expect all staff to embody, are central to our daily operations.
Key Duties
The key duties of this role include:
- Establishing and maintaining an administrative service that prioritizes tasks to meet deadlines.
- Developing and managing an effective filing system (both electronic and paper-based) to ensure confidentiality of sensitive information.
- Overseeing the department's email account, managing inquiries, and ensuring timely responses.
- Maintaining training databases and ensuring compliance with mandatory training requirements.
- Independently managing the workflow to ensure urgent matters are addressed promptly.
- Coordinating the preparation of meeting materials, including agendas, action notes, and minutes.
- Arranging meetings and events, including venue bookings and hospitality arrangements.
- Supporting the team in the execution of events, workshops, and training sessions.
- Producing regular reports on training status for relevant stakeholders.
Qualifications and Skills
Essential:
- Willingness to pursue further training relevant to the position.
- Flexibility in work arrangements.
- Ability to travel between sites as required.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong communication skills, both verbal and written.
- Experience in diary management and event coordination.
Desirable:
- Previous experience in an administrative role within the NHS.
- Familiarity with improvement systems and tools.
This role offers a unique opportunity to contribute to the continuous improvement efforts within Worcestershire Acute Hospitals NHS Trust, supporting our mission of delivering exceptional patient care.
