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Retail Operations Leader

3 months ago

Farnham, Surrey, United Kingdom Crew Clothing Company Full time

Become a part of our dynamic team as a Retail Operations Leader

Role Overview:

In this pivotal position, you will spearhead initiatives aimed at enhancing sales performance, key performance indicators (KPIs), and various metrics of success. Your leadership will focus on attracting, nurturing, and empowering a high-performing team to achieve store excellence. You will also uphold outstanding visual presentation standards to ensure an enjoyable shopping atmosphere for our clientele.

Key Responsibilities:

  • Enhance sales and KPI performance
  • Uphold visual presentation standards
  • Follow directives from senior management
  • Evaluate, mentor, and develop team members based on their performance
  • Preserve brand integrity and uniformity standards
  • Manage store expenses within allocated budget
  • Onboard and train team members to deliver exceptional customer service

Essential Skills and Experience:

Required:

  • Strong customer service orientation
  • Sales-driven with a focus on targets
  • Proficient in visual merchandising
  • Commercially aware
  • Effective communication abilities

Preferred:

  • Competent IT skills
  • Experience in performance management
  • Background in a premium fashion retail environment

What We Provide:

  • Employee Discount
  • Uniform allowance
  • Pension plan
  • Referral bonus program
  • Training and career advancement opportunities
  • A supportive and rewarding workplace culture