Retail Operations Support Manager

2 months ago


Farnham, Surrey, United Kingdom Oxfam Full time

Job Summary:

This is a key role within the area team, responsible for coordinating and providing operational support to our shops within a defined geographical area. The successful candidate will ensure uninterrupted trading and maximize income generation by covering short-term shop manager absences.

Key Responsibilities:

  • Create and maintain inclusive, respectful, and safe environments in the shops.
  • Collaborate with Area Manager and shop managers to allocate shop cover effectively.
  • Build trusting relationships in each shop to maintain engaged and motivated teams.
  • Maximize Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
  • Deliver continuous improvement support against specific KPIs.
  • Develop and deliver a framework for feedback and handovers.
  • Actively contribute to the local community and wider Retail network.

Requirements:

  • Previous retail or operational management experience.
  • Agile and adaptable working style.
  • Excellent communication and relationship-building skills.

Oxfam's Commitment to Safeguarding:

Oxfam is committed to preventing any type of unwanted behavior at work, including sexual harassment, exploitation, and abuse, and promoting the welfare of children, young people, and adults. We expect all staff and volunteers to share this commitment through our code of conduct.



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