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Resident Liaison Officer

2 months ago

Corsham, Wiltshire, United Kingdom Niyaa People Ltd Full time

We are currently working with an established Housing Association who are looking to add to their team. Within this role you will be making a direct difference to the quality of peoples lives and get the added benefit of a car allowance.

Job Summary

This is an exciting opportunity to join our team as a Resident Liaison Officer at Niyaa People Ltd. As a key member of our team, you will be responsible for delivering high levels of customer service to our residents, investigating and resolving complaints, and building strong relationships with tenants and internal teams.

Key Responsibilities
  • Main point of contact for resident queries and complaints, providing exceptional customer service at all times
  • Investigating and resolving all complaints, working closely with the team to ensure timely and effective resolution
  • Liaising regularly with tenants to ensure all complaints are dealt with, keeping them updated on works progress
  • Consulting and supporting residents before, during, and after completed works on properties
  • Liaising with tenants to arrange work appointments
  • Building strong working relationships with tenants and internal teams
Requirements
  • Experience as a Tenant Liaison Officer, Customer Service Advisor, or Scheduler
  • Experience in social housing or working on a social housing contract
  • Strong written, oral, and interpersonal skills
Benefits
  • Car allowance
  • Great team environment
  • Long-term projects to get involved in