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Head of Integrated Communications and Engagement
2 months ago
We are seeking a highly experienced and skilled professional to join our team as a Deputy Head of Corporate Communications and Stakeholder Engagement. This is a key role within the South West London Integrated Care Board, responsible for leading the development and implementation of integrated communications and engagement strategies across the organization.
Key Responsibilities- Lead the corporate, internal, public affairs, stakeholder engagement, website, and accessibility team to deliver high-quality and effective functions.
- Develop and implement integrated communications and engagement strategies to support the organization's objectives.
- Work closely with the Deputy Head of Communications, Media, and Engagement to provide strategic communications and engagement support and advice.
- Deputize for the Head of Corporate Communications and Stakeholder Engagement at internal and external events and meetings as required.
- Interpret national guidance from NHSE and best practice guidance from other respected bodies to support and advise the team.
- Lead the communications specialist teams to deliver high-quality work, including public affairs and stakeholder management, content and issues management, internal and corporate communications, traditional media, social and digital media, and EPRR communications management.
- Jointly lead the implementation of a channel strategy to disseminate content across all our SW London owned-channels.
- Produce reports that analyze and demonstrate the effectiveness of our integrated communication and engagement programs of work.
- Jointly lead on implementing an approach for south west London wide communication and engagement professional meetings with NHS providers and local authorities.
- Provide and ensure supportive line management for all team members and ensure they feel valued.
- Carry out all PDR appraisals with staff within timescales and in line with policy.
- Keep up to date with best practice and trends in integrated communications and engagement and apply to the work of the team.
- Participate in the out-of-hours on-call rota for communications and incident EPRR response and media calls outside normal working hours.
- Master's level education or equivalent level of experience working at a senior level in public affairs, stakeholder management, internal, or corporate communications.
- Extensive knowledge of specialist areas, acquired through postgraduate diploma or equivalent experience or training, plus further specialist knowledge or experience to master's level equivalent, including website development and stakeholder engagement.
- Evidence of continued professional development.
- Member of relevant professional body.
- Significant experience of successfully operating in a politically sensitive environment and highly charged political environment, preferably at regional or national level.
- Problem-solving skills and ability to respond to sudden unexpected demands.
- Previously responsible for a budget, involved in budget setting, and working knowledge of financial processes.
- Demonstrated experience in a healthcare environment.
- Experience of setting up and implementing internal processes and procedures for digital engagement and web development, as well as stakeholder management.
- Ability to analyze complex issues, evaluate data dashboards, and make decisions where opinions differ or no obvious solution exists.
- Developed communication skills for delivering key messages to a range of stakeholders, including external organizations.
- Good presentational skills for conveying complex concepts and persuading others.
- Ability to understand a broad range of complex information quickly and make decisions.
- Advanced keyboard skills, including Microsoft Office package, design packages, CRM, and intranet and website platforms.
- Ability to identify risks, anticipate issues, and create solutions and resolve problems in relation to project or service delivery.
