Senior Manager of UEC Performance

4 weeks ago

London, Greater London, United Kingdom NHS England Full time

Job Overview

As the Lead Performance Manager for Urgent and Emergency Care (UEC) within NHS England, the successful candidate will be an integral part of a proactive team dedicated to ensuring exceptional UEC services throughout the region. This role requires fostering a strong collaborative relationship with the Head of UEC Performance to maintain alignment between performance metrics and improvement initiatives.

Key Responsibilities:

  • Overseeing all essential business submissions, including strategic planning and workforce analytics.
  • Creating and executing systems that guarantee effective information management and the dissemination of best practices across the team and wider NHS entities.
  • Leading the coordination of training, development, and recruitment efforts within the department.
  • Managing all financial aspects of departmental budgets.

Main Duties:

  • Facilitating the execution of the UEC recovery strategy through effective performance management.
  • Assisting in the establishment and oversight of the UEC recovery framework to ensure comprehensive regional monitoring and successful delivery of complex outcomes through a structured program that includes goal setting, resource management, risk assessment, and success metrics.
  • Maintaining productive relationships with all stakeholders, including directors, managers, and clinicians, while providing support to project leads across the region.
  • Ensuring the delivery of governance and reporting mechanisms to provide assurance to stakeholders, along with regular updates to the Programme Board and actionable recommendations.
  • Handling multiple information requests with tight deadlines, while designing and implementing systems to maintain a clear understanding of program performance and delivery challenges across the NHS.

About NHS England:

NHS England was formed through the merger of NHS England, NHS Digital, and Health Education England, aiming to lead the NHS in England effectively. The organization focuses on delivering high-quality services and improving health outcomes while fostering a positive work environment for its staff.

The NHS England board has outlined its mission to:

  • Empower local systems and providers to enhance health outcomes and reduce disparities.
  • Create a supportive workplace where employees can thrive and make a meaningful impact.
  • Collaborate to ensure the healthcare workforce possesses the necessary skills and values for compassionate care.
  • Leverage digital technology, research, and innovation for optimal service delivery.
  • Ensure value for money in all operations.

This role is a vital part of the Chief Operating Officer Directorate, which is responsible for leading operational performance and improvements in the Southeast Region, including:

  • Monitoring adherence to annual operational plans and constitutional standards.
  • Providing tailored improvement support to systems through a virtual improvement hub.
  • Coordinating regional operational planning and assurance.
  • Facilitating the efficient use of resources across the health service.

For further details regarding this position, please refer to the attached job description and supporting documents.

Qualifications:

Essential:

  • Master's degree or equivalent experience at a senior level in a specialized area.
  • Proven ability to convey complex and sensitive information to large, influential audiences.

Knowledge and Experience:

Essential:

  • Experience in acute UEC operations.
  • Expertise in key areas related to Urgent and Emergency Care.
  • Proven track record of managing competing priorities and deadlines.

Skills:

Essential:

  • Ability to cultivate relationships and foster collaboration that leads to meaningful change.
  • Capability to work across organizations to identify shared goals and encourage joint efforts.
  • Proficiency in navigating multiple organizations to broker solutions to challenges at both system and local levels.

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