Senior Vehicle Service Consultant
4 weeks ago
Silcom Recruitment Limited is on the lookout for a Senior Vehicle Service Consultant to become a vital part of a renowned automotive dealer group.
We are interested in experienced Service Consultants who are eager to elevate their careers. Below are the key responsibilities and qualifications for the Senior Vehicle Service Consultant role:
- Customer Liaison: Act as the main point of contact for clients regarding their vehicle servicing requirements.
- Expert Guidance: Offer knowledgeable recommendations on vehicle upkeep, repairs, and service necessities.
- Service Coordination: Oversee and streamline the service workflow from initial customer inquiry to the final vehicle handover.
- Quality Assurance: Ensure that all service tasks are performed to the highest standards and within agreed timelines.
- Team Leadership: Supervise and guide junior service consultants, ensuring exceptional customer service delivery.
- Issue Resolution: Address customer complaints and provide effective solutions.
- Record Management: Maintain and update customer files and service histories diligently.
- Work Scheduling: Collaborate with the service team to efficiently schedule and prioritize tasks.
- Sales Promotion: Advocate for and sell additional products and services to clients.
Compensation:
Basic Salary: £33,500 + £43,000 OTE + Car scheme (post-probation)
Working Hours:
Monday - Friday [8:00am to 6:00pm] + (1-in-3) Saturday rota
If you possess the passion, expertise, and enthusiasm to thrive as a Senior Vehicle Service Consultant, we would be pleased to hear from you.
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