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Licensing Services Director

2 months ago


Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full time
Job Title: Licensing Services Manager

South Gloucestershire Council is seeking an experienced and skilled Licensing Services Manager to lead the development and delivery of effective licensing services.

About the Role

The successful candidate will be responsible for managing a large team of approximately 15 staff, with 3 direct reports, and will be accountable for the effective delivery of value for money and responsive services, licences, permits, consents and registrations.

Key Responsibilities
  • Develop and deliver a range of services through the management of your team, providing expert advice on new areas of work, new legislation guidance, and income generation which supports the Council Plan and promotes the licensing objectives.
  • Manage a team of approximately 15 staff, with 3 direct reports, and provide a high level of support and challenge to operational staff to ensure high quality services, promoting personal development and succession planning alongside individual wellbeing.
  • Develop and produce an annual service plan for licensing services, identify new challenges, set priorities, performance indicators and statutory returns, and develop the licensing service team, and prepare service responses.
  • Monitor and review progress against policy, plans and targets, and be accountable for the achievement of agreed outcomes, and lead the development of PACE/CPIA/RIPA procedures, and review licensing policy against Home Office Statutory Guidance.
  • Prepare and submit reports to Regulatory Committees, Cabinet, and other council meetings to enable effective decisions to be made in the best long-term interests of the council, including policy shaping, development, and implementation.
  • Ensure a collaborative and productive working relationship with partners (Avon and Somerset Police, Police, Crime Commissioner, Avon Fire and Rescue) and internal colleagues to deliver on the licensing objectives of prevention of crime and disorder, public safety, prevention of nuisance and protection of children.
  • Manage and control the budget and service delivery for the licensing service, including the determination of annual fees and charges for the licensing services provided.
Requirements
  • Essential: educated to degree level or equivalent professional qualification and substantial relevant experience in licensing.
  • Desirable: significant knowledge and expertise in licensing service processes, policy and procedures, and working in a service delivery environment and relevant national policy, guidance, and legislation.
  • Ability to ensure a consistent customer-driven service delivery, with high professional standards, undertake continuous improvement, and create a positive and trusted reputation.
  • Leadership experience, effective and experienced manager, able to manage and develop a large team, passionate about developing people, and the ability to lead work priorities to meet customer satisfaction and legislative requirements.
  • Experience of developing and maintaining complex partnerships and proven stakeholder management skills with the ability to influence decisions and build relationships.
  • Experience of managing, implementing, and coordinating large complex projects, policy development, and the achievement of operational plans, to support the delivery of services and ensure that the required standards are met.
  • Knowledge of delivering against equality, diversity, and inclusion objectives within service areas.