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Event Operations Supervisor

2 months ago

London, Greater London, United Kingdom Raffles London at The OWO Full time
Event Operations Supervisor - London

Raffles London at The OWO represents a unique blend of luxury and historical significance, situated in one of the most prestigious locations in the world. This exquisite Grade II* listed Edwardian structure features 120 elegantly designed rooms and suites, alongside a selection of 85 remarkable branded residences. The OWO destination boasts nine distinctive dining establishments and three bars, including a renowned venue by our celebrated chef Mauro Colagreco. Guests can indulge in wellness offerings at the Guerlain spa and Pillar Wellness, while the grand ballroom, The Whitehall, accommodates up to 600 guests, making it ideal for a variety of special events.

Within these storied walls, where influential figures once shaped history, we invite guests to forge new and inspiring connections.

At Raffles, we strive to create an environment where guests feel welcomed, valued, and part of our family.


Your primary responsibility will be to oversee the delivery of food and beverage services to guests within the events division. You will play a crucial role in event preparation, ensuring that all gatherings are executed flawlessly and meet the high expectations of our clientele.

Exceptional communication with guests is paramount, as is the meticulous planning and execution of all events and meetings within the department. The ability to anticipate guest needs is essential.

You will collaborate closely with the planning, culinary, bar, and events teams to ensure that guest expectations are not only met but exceeded.



Why consider a position with Raffles?

By becoming part of our esteemed establishment, you will enjoy a range of benefits, including:

  • Complimentary meals during shifts.
  • Free uniform dry cleaning services.
  • Employer pension contributions of 6%.
  • Enhanced sick leave provisions.
  • Generous maternity, paternity, and adoption leave policies.
  • Life insurance coverage at twice your salary.
  • Access to an employee assistance program, including virtual healthcare and financial guidance.
  • Season ticket loans and a cycle-to-work initiative.
  • Special colleague gifting for significant occasions.
  • Paid time off for moving or volunteering for a charity of your choice.
  • Tailored internal training and development programs.
  • Engaging events, such as quizzes, team runs, and festive celebrations.
  • Employee benefit card offering discounts of up to 30% at Accor properties and Raffles London dining outlets.
  • Global career development opportunities across Accor's extensive brand portfolio.

What are the core values of Raffles?

Be You: Embrace creativity, innovation, and enthusiasm, showcasing your unique personality.

Be Kind: Exhibit humility and generosity through genuine connections with colleagues and guests.

Be Happy: Foster a joyful atmosphere, uplifting colleagues and guests alike.

Be Confident: Share your knowledge and skills openly to promote excellence.

Have Your Purpose: Show care and responsibility in your role, making a meaningful impact on the organization.