Healthcare Reception Coordinator

4 weeks ago

North Shields, North Tyneside, United Kingdom Priory Medical Group Full time

Position Overview

Priory Medical Group is seeking a dedicated Healthcare Reception Coordinator to become a vital part of our Reception and Administrative Team.

This role involves working across multiple locations, ensuring a seamless experience for our patients and visitors.

Work Schedule

The position is part-time, with a commitment of 24 hours per week, and flexibility in scheduling is essential.

Key Responsibilities

As the first point of contact, you will:

  • Project a welcoming and professional demeanor to patients and visitors, both in person and over the phone.
  • Assist patients in navigating our services and connecting them with the appropriate healthcare professionals.
  • Perform various administrative tasks to support the efficient operation of the practice, including clerical support for clinical staff.

About Our Organization

We are a progressive medical practice with a growing patient base, operating from three locations.

Travel between these sites is required to provide comprehensive reception coverage.

Opportunities for additional hours may be available.

Confidentiality and Professionalism

In this role, you will handle sensitive patient information and are expected to maintain strict confidentiality in accordance with our policies.

Health and Safety Responsibilities

You will contribute to maintaining a safe environment by adhering to health and safety protocols and reporting any hazards.

Commitment to Equality and Diversity

We value diversity and expect all team members to respect the rights and dignity of patients and colleagues.

Personal Development

Participation in training and professional development activities is encouraged to enhance your skills and knowledge.

Quality Assurance

Striving for excellence, you will be expected to identify areas for improvement and contribute to the overall quality of our services.

Effective Communication

Strong communication skills are essential for collaborating with team members and engaging with patients effectively.

Implementation of Services

You will apply practice policies and participate in audits to ensure compliance and quality service delivery.

Qualifications

Essential:

  • GCSEs in English and Maths or equivalent qualifications.
  • Strong multitasking abilities and attention to detail.
  • Excellent interpersonal and organizational skills.
  • Proficient in computer usage and communication.

Desirable:

  • Experience in a primary care setting.
  • Background in reception or customer service roles.
  • Familiarity with healthcare management software.

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