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Patient Care Coordinator
3 months ago
Position Overview
Are you dedicated to enhancing the healthcare experience for patients? Do you excel in building connections and addressing individual needs? Join our esteemed team as a Patient Care Coordinator, where you will play a pivotal role in guiding patients through their healthcare journey with assurance and clarity.
In this position, you will serve as the primary liaison for patients who may face challenges in accessing care and are referred to the clinical pathway. Your contributions will be vital in ensuring a smooth, integrated, and tailored patient experience. By actively engaging with patients, comprehending their requirements, and overcoming obstacles to attendance, you will significantly influence their healthcare journey.
This role transcends mere patient support; it is about influencing the future of healthcare delivery. By offering comprehensive insights, facilitating strategic planning, and fostering ongoing enhancements, you will be at the forefront of revolutionizing patient care. We provide a collaborative work atmosphere where your input is appreciated, and your professional development is prioritized.
If you are a caring, empathetic, and thoughtful practitioner with a commitment to assisting patients in discovering solutions through their strengths and available resources, we invite you to consider this opportunity.
Key Responsibilities
- Patient Engagement: Cultivate trusting relationships with patients by dedicating time to understand their priorities and facilitating their journey through the clinical pathway with personalized support.
- Pathway Coordination: Oversee and monitor patients' journeys, collaborating closely with the multidisciplinary team to ensure their unique needs are addressed throughout.
- Collaboration: Forge strong partnerships with community organizations and health and social care providers.
- Outreach and Insights: Conduct direct outreach with patients, community groups, system partners, and healthcare professionals to provide comprehensive insights and enable targeted planning to improve health equity outcomes.
- Caseload Management: Prioritize and manage a caseload based on the needs and support required by individuals.
- Leadership and Improvement: Exemplify compassionate and inclusive leadership, fostering a culture of collective leadership within the organization.
- Service Knowledge: Maintain a thorough understanding of the array of support services available within health and social care, guiding patients to the services that best meet their needs.
- Referral Pathways: Identify new referral pathways and enhance existing ones, establishing strong connections with local voluntary and community sector organizations.
- Support and Signposting: Assist patients in addressing issues affecting their health and well-being by directing them to appropriate support services.
About Our Organization
We oversee multiple locality hospitals and a variety of community hospitals and clinics, covering a vast geographical area. We are leaders in innovation and quality, having established a state-of-the-art emergency care facility, the first of its kind in the region. Our organization is committed to supporting its staff and prioritizing their experience as much as that of our patients. We offer a vibrant community with a high quality of life, excellent educational institutions, and a rich historical backdrop.
Qualifications
Essential:
- Prior experience in a health coaching role or a similar public health position, community development, or social prescribing at a degree level or equivalent.
Desirable:
- Degree or equivalent in health, social care, or community development.
- Accredited health coaching qualification or training in motivational interviewing.
- Relevant awards in supporting behavior change in health and well-being.
Other Requirements
Essential:
- Ability to meet travel requirements for the role, which may involve visiting various sites and community locations.
- Willingness to work across different organizational premises as necessary for the role.
