Building Liaison Officer

2 weeks ago


Rhyl, Denbighshire, United Kingdom TribePost Ltd Full time

Job Summary:

We are seeking a highly skilled and experienced Tenant Liaison Officer to join our team at TribePost Ltd. As a Tenant Liaison Officer, you will play a critical role in ensuring the smooth delivery of our services to our clients and their residents.

Key Responsibilities:

  1. Provide Consultation and Support: Offer consultation and support to residents prior to, during, and after works to their homes, ensuring high levels of customer satisfaction.
  2. Develop Effective Relationships: Develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
  3. Resident Inductions: Carry out individual resident inductions, including introductions to process, scope of works, property and personal belongings condition surveys, and photographs for evidence.
  4. Access Arrangements: Agree access arrangements with residents and book appointments to enable work to their homes.
  5. Customer Care Duties: Carry out customer care duties between clients, SBS, the tenants, and sub-contractors.
  6. Collaboration: Collaborate with other project stakeholders as required.

Requirements:

  1. Customer-Facing Experience: 1 year of experience in a customer-facing role within the building industry.
  2. Driving License: A full driving license and the ability to drive where required by the company.
  3. Communication Skills: Good level of written and oral English.
  4. Social Skills: Strong social skills and high levels of emotional intelligence.

About Us:

TribePost Ltd is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied, and private rental homes.



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