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Service Desk Operations Specialist
2 months ago
Job Title: Service Desk Analyst
Job Summary:
We are seeking a highly motivated and experienced IT Support Professional to join our client's Service Desk team as a Service Desk Analyst. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, resolving their IT issues in a timely and professional manner.
Key Responsibilities:
- First-Line Support: Provide technical support to clients via phone, email, and remote desktop connections, resolving their IT issues and escalating complex problems to second-line support teams.
- Technical Troubleshooting: Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Desktop Support: Provide desktop support to clients, including setting up and configuring new hardware and software, and troubleshooting desktop-related issues.
- Monitoring and Logging: Monitor and log technical issues, ensuring that all incidents are documented and resolved in a timely manner.
- Communication: Communicate effectively with clients, providing clear and concise technical information and updates on the status of their issues.
Requirements:
- Technical Skills: Proficiency in Microsoft Tech Stack, including 0365, and experience with hardware and software troubleshooting.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical clients.
- Experience: Previous experience in a similar role, preferably within an MSP environment.
What We Offer:
- Opportunities for Growth: Opportunities for career growth and professional development within the company.
- Competitive Salary: A competitive salary and benefits package.