Service Desk Analyst
3 months ago
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT'
An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team.
Why join us?
Sir Robert McAlpine is celebrating 155 years of history, as a family owned business that has stayed true to its values. Through the years we've developed a culture very much our own - creating an environment that brings out the best in people who share our commitment to excellence.
Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us.
As a Service Desk Analyst, you will be responsible for:
- Troubleshooting IT issues and requests – the day-to-day operational resolution of technical support issues
- Maintaining & promoting use of Knowledgebase
- Monitoring Service Desk statistics to improve efficiency
- Working closely with other Analysts and Teams to help resolve issues and improve support responses
- Back filling/providing cover for other Analysts
- Effectively capturing information if a ticket needs to be escalated to another team
- Learning from other teams and cross training knowledge back into Service Desk team
The ideal candidate must have the following skills:
- Strong analytical skills and solution driven
- Patient and understanding to customer needs
- Strong communication skills at all levels
- Ability to prioritise
- Willingness to adapt and learn
- Technical skills and knowledge
- Active Directory
- Windows client (10) and Server OS
- Networking knowledge (LAN, WAN, etc)
- Android OS
- Knowledge of Microsoft cloud products (O365)
- Minimum 2+ years IT support experience
Desirable:
- IT related qualifications
- Root cause analysis skills
- MS Technical Certification
- ITIL Knowledge
Rewards
We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We'd love you to join us in proudly building Britain's future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full time €28,000Service Desk Analyst Location : Hertfordshire - Outskirts of Luton Driving license and a car is required for this position This role is based on-site Salary : up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full time €28,000Service Desk Analyst Location : Hertfordshire - Outskirts of Luton Driving license and a car is required for this position This role is based on-site Salary : up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients...
-
Service Desk Analyst
2 months ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeService Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Apply fast, check the full description by scrolling below to find out the full requirements for this role.Our client, a leading MSP, is looking for a motivated IT...
-
Service Desk Analyst
4 hours ago
Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full timeAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT' An exciting opportunity has been created for a Service Desk...
-
Service Desk Analyst
3 months ago
Cupid Green, Hertfordshire, United Kingdom Sir Robert McAlpine Full timeAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT'An exciting opportunity has been created for a Service Desk...
-
IT Support and Service Desk Operator
3 months ago
Hertfordshire, United Kingdom Sir Robert McAlpine Full timeAs Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT' An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team. Right now, we're excited about continuing the company's legacy through...
-
IT Support and Service Desk Operator
1 month ago
Hertfordshire, United Kingdom Premier Group Recruitment Full time €28,000Service Desk Analyst Driving license and a car is required for this position Salary: up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients across 1st line responsibilities, whilst assisting and being involved in 2nd...
-
IT Support and Service Desk Operator
1 month ago
Hertfordshire, United Kingdom Premier Group Recruitment Full time €28,000Service Desk Analyst Driving license and a car is required for this position Salary: up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients across 1st line responsibilities, whilst assisting and being involved in 2nd...
-
Service Desk Support Specialist
4 weeks ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeJob SummaryWe are seeking a highly motivated and experienced IT Support professional to join our Service Desk team as a Service Desk Analyst.The successful candidate will be responsible for providing first-line technical support to our clients, troubleshooting issues, and escalating complex problems to second-line teams.Key responsibilities include:Providing...
-
Service Desk Support Specialist
4 weeks ago
Hertfordshire, United Kingdom Premier Group Recruitment Full timeJob SummaryWe are seeking a highly motivated and experienced IT Support professional to join our Service Desk team as a Service Desk Analyst.The successful candidate will be responsible for providing first-line technical support to our clients, troubleshooting issues, and escalating complex problems to second-line teams.Key responsibilities include:Providing...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full timeService Desk Technician – Hertfordshire – Hybrid - £30kOverview:Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full timeService Desk Technician – Hertfordshire – Hybrid - £30k Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full timeService Desk Technician – Hertfordshire – Hybrid - £30kOverview:Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full timeService Desk Technician – Hertfordshire – Hybrid - £30kOverview:Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full time €30,000Service Desk Technician – Hertfordshire – Hybrid - £30k Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development...
-
Service Desk Technician
1 month ago
Hertfordshire, United Kingdom Intec Select Full timeService Desk Technician – Hertfordshire – Hybrid - £30kOverview:Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of...