IT Support and Service Desk Operator

3 months ago


Hertfordshire, United Kingdom Sir Robert McAlpine Full time

As Sir Robert McAlpine continues its advancement within the digital era, the company Business Systems Department plays an important role of supporting all things ‘IT'
An exciting opportunity has been created for a Service Desk Analyst to supplement the existing Service Desk team.
 
Right now, we're excited about continuing the company's legacy through the projects and opportunities ahead. Join our collaborative team to achieve more from your career by proudly building Britain's future heritage with us.
 
 
As a Service Desk Analyst, you will be responsible for:
Troubleshooting IT issues and requests – the day-to-day operational resolution of technical support issues
Monitoring Service Desk statistics to improve efficiency
Working closely with other Analysts and Teams to help resolve issues and improve support responses
Learning from other teams and cross training knowledge back into Service Desk team
 
Windows client (10) and Server OS
Networking knowledge (LAN, WAN, etc)
Android OS
Knowledge of Microsoft cloud products (O365)
Minimum 2+ years IT support experience
 
IT related qualifications
Root cause analysis skills
ITIL Knowledge
 
We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We'd love you to join us in proudly building Britain's future heritage. Apply online now.
Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society.



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