Service Desk Technician

1 month ago

Hertfordshire, United Kingdom Intec Select Full time

Service Desk Technician – Hertfordshire – Hybrid - £30k


Overview:

Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team. The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of both private and public sectors. As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent customer service.


Role & Responsibilities:

  • Provide timely and accurate front-line support via phone, email, chat, or in-person requests
  • Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals
  • Identify the root causes of issues, implement fixes, and provide clear instructions to users
  • Log and track all support interactions in the service desk ticketing system, ensuring issues are resolved efficiently and effectively
  • Install and configure authorised software and applications as required by users
  • Maintain and update technical documentation, including troubleshooting steps, known issues, and solutions
  • Provide basic technical training to employees on new systems or software when needed
  • Identify opportunities for process improvement and collaborate with the IT team to enhance service delivery


Essential Skills & Experience:

  • Previous experience working in a service desk environment
  • Confident working in a customer-facing environment
  • Strong knowledge of MS Office suite up to and including Office 365
  • Strong knowledge of MS Windows
  • Experience using Active Directory to create and maintain users
  • Commercial network experience
  • Strong communication and interpersonal skills.
  • Ability to explain technical concepts in non-technical terms.
  • Excellent problem-solving abilities and attention to detail.


Package & Benefits:

  • Salary up to £30k
  • Private medical care
  • Pension scheme
  • Training and development opportunities
  • Mental health, physical health and financial support
  • 24/7 virtual GP service
  • Cycle to work scheme
  • Hybrid working

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