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Operations Director
2 months ago
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Key Responsibilities:
- Oversee all hotel operations, including front desk, housekeeping, food and beverage, health club, and maintenance.
- Manage and develop department heads and staff to ensure efficient and effective operations.
- Maximize revenue streams and control costs to meet financial goals.
- Ensure compliance with legal requirements and regulations.
- Develop and implement strategies to improve guest experience and satisfaction.
- Handle guest complaints and ensure prompt resolution.
- Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
- Participate in the development and implementation of hotel policies and procedures.
- Develop and implement crisis management plans and protocols.
Benefits:
- Enjoy enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio (terms and conditions apply).
- Shopping discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal and money advice.
- Counseling sessions.
- Hospital and death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward and recognition.
- Free meals on duty.
- Free parking.
About the Role:
This is an exciting opportunity to join our dynamic team and be a part of shaping the future of the UK hospitality industry. As a hotel operations manager, you will be responsible for leading our team and ensuring the smooth running of our hotel. If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.
About Us:
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
