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VTC Service Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Carbon 60 Full time
Job Specification

Mobile Device Management Cell and VTC Coordinator

Experience

  • Competent in using a range of IT/Desktop systems
  • Customer service in person and on the telephone
  • Good communication skills
  • Logistical, record keeping or stocktaking experience advantageous
  • First line support experience advantageous

Tasking

Specialist technical support to deliver the management of all aspects of Cloud delivered VTC Services across the Naval estate.

Management of the security overhead of TOP SECRET VTC.

Enabling all SECRET meetings including 2*, 3* and 4* levels of engagement and a wide range of operational, safety and high-level management meetings that require technical co-ordination and management.

Management of the complex Cloud VTC service delivered to MoD under the Global Connectivity and Integrated User Services (GC&IUS) contract, supporting all aspect of Navy Command business. Navy Command invests

Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centres - this frequently requires the simultaneous management/co-ordination of up to 7 VTC calls to multiple locations.

Provide Out of Hours provision 365 days a year to support all emergency requirements for VTC in support of Operations (including remote support for Northwood MOC) and ACRO/NARO.

Fully manage all booking of conference rooms, equipment and VTC facilities to ensure that maximum/best use is maintained.

Continued management of all aspects of Cloud based telecoms infrastructure, equipment's, and services across the Naval estate.

Management of call costs and charges.

Day to day exploitation of all Cloud based telecoms services across the Navy Command TLB by exploiting the Cloud 'back-bone' provided to MoD via the Global Connectivity and Integrated User Services (GC&IUS) contract.

Support all Navy Command Cloud based communications (voice, data video) from TOP SECRET to OFFICIAL, maintaining the gateway into the UK public telephone and data network and onwards internationally.

Directly enable all aspects of Navy Command activity and outputs across all Defence Tasks, including all aspects of safety and emergency telecommunications.

Role specifics

Contract - Permanent.

Candidate will need to be eligible to go forward for security clearance

Rate - £26,000 annually

Base Location - Whale Island, Portsmouth