Assistant Manager
2 days ago
We are seeking an experienced Assistant Manager to join our dynamic team at Rockwater Enterprise. As a key member of our management team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Collaborate with the Restaurant Manager to ensure seamless operation of the venue, maintaining high standards of customer service, quality, and cleanliness.
- Lead and motivate large teams to achieve company objectives in sales, service, and quality, while maintaining a positive and productive working environment.
- Ensure all staff are delivering the "Rockwater Experience" by following our Waves of Service standards.
- Manage guest complaints and resolve issues in a way that leaves guests satisfied and prevents escalation.
- Comply with legal requirements under the Health & Safety Act 1974 and food hygiene regulations.
- Maximize sales opportunities through upselling and effective communication with the kitchen.
- Develop and implement training programs to ensure new starters are fully integrated into the Rockwater team.
- Lead by example, motivating your team to deliver exceptional service through feedback and incentives.
- At least 1 year's experience as an assistant manager or supervisor in a high-volume venue.
- Proven track record of managing large teams and driving business growth.
- Competitive salary package and tronc.
- Wagestream - access your pay early.
- Employee referral scheme.
- Health assured - employee assistance program.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Join us at Rockwater Enterprise and become part of a dynamic team that's passionate about creating unforgettable memories for our guests. If you're excited about leading teams to deliver outstanding experiences, we'd love to hear from you.
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