Service Delivery Expert

3 weeks ago


Basingstoke, Hampshire, United Kingdom Allied Healthcare Full time

Job Summary:

As a Field Service Engineer at Allied Healthcare, you will play a critical role in ensuring customer satisfaction and operational success by providing on-site technical support, installation, and maintenance services.

Key Responsibilities:

  • Equipment Installation and Maintenance: Install, maintain, and repair equipment on site to ensure optimal performance and efficiency.
  • Preventative Maintenance: Perform routine preventative maintenance to extend the lifespan of equipment and minimize downtime.
  • Troubleshooting and Diagnostics: Troubleshoot and diagnose mechanical and electrical problems in the field to resolve issues promptly and efficiently.
  • Customer Training: Provide training to customers on the proper use and maintenance of equipment to ensure they are equipped to handle routine tasks.
  • Documentation and Reporting: Document service activities, including maintenance records and reports, to track progress and identify areas for improvement.
  • Customer Relationships: Maintain excellent customer relationships through professional communication and timely service to build trust and loyalty.

Requirements:

  • Experience: Proven experience as a Field Service Engineer or similar role, with a strong understanding of mechanical and electrical systems.
  • Technical Skills: Proficiency in reading technical diagrams and manuals, with the ability to interpret and apply technical information to resolve issues.
  • Travel and Adaptability: Willingness to travel and work in various environments, with the ability to adapt to changing situations and priorities.


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