Service Delivery Expert
3 weeks ago
Job Summary:
As a Field Service Engineer at Allied Healthcare, you will play a critical role in ensuring customer satisfaction and operational success by providing on-site technical support, installation, and maintenance services.
Key Responsibilities:
- Equipment Installation and Maintenance: Install, maintain, and repair equipment on site to ensure optimal performance and efficiency.
- Preventative Maintenance: Perform routine preventative maintenance to extend the lifespan of equipment and minimize downtime.
- Troubleshooting and Diagnostics: Troubleshoot and diagnose mechanical and electrical problems in the field to resolve issues promptly and efficiently.
- Customer Training: Provide training to customers on the proper use and maintenance of equipment to ensure they are equipped to handle routine tasks.
- Documentation and Reporting: Document service activities, including maintenance records and reports, to track progress and identify areas for improvement.
- Customer Relationships: Maintain excellent customer relationships through professional communication and timely service to build trust and loyalty.
Requirements:
- Experience: Proven experience as a Field Service Engineer or similar role, with a strong understanding of mechanical and electrical systems.
- Technical Skills: Proficiency in reading technical diagrams and manuals, with the ability to interpret and apply technical information to resolve issues.
- Travel and Adaptability: Willingness to travel and work in various environments, with the ability to adapt to changing situations and priorities.
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